How Customer Service Builds Trust and Improves Your
Customer service is a key factor that influences how customers rate you in online reviews and through word of mouth. Your customers are your best asset when growing your business. Understanding how to provide a great experience for them is essential.
Here are a few quick tips.
- Build trust with your customers by listening and communicating
- Confirm project goals and set expectations
- Be available to answer questions and provide timely responses
- Offer insight for additional or alternative opportunities based on their needs
- Confirm customer satisfaction by following up and addressing any concerns
Together with Rocky Mountain Power, set the standard for what customer service should be. Check out the video below for a closer look at what customer service means as a Wattsmart Homes trade ally.
New Trade Ally Resources Added to the Marketing Toolkit
The Marketing Toolkit is designed to inform you of the Wattsmart Homes Program rebates and highlight the newest offerings. Each marketing piece can be downloaded for easy reference when you’re working in the field and meeting with customers.
Go to the Marketing Toolkit
Wattsmart Rebate Checklist
Make sure you have everything you need to successfully submit your Wattsmart rebate applications. Save time and avoid additional follow-up by supplying the required information prior to applying.
Schedule a Training Session
Interested in training for yourself or your team? Schedule a Wattsmart Homes one-on-one or Lunch and Learn training session today. Contact your Field Specialist to discuss your interest and we’ll work with you to provide a training that meets your needs. The more you know about energy efficiency and savings, the better you can serve your customers!
NEW Heat Pump Water Heater Training
A new heat pump water heater training is available on the Wattsmart Learning Center. This course will help you explain the advantages heat pump water heaters have over traditional water heaters to your customers. You’ll learn about this efficient technology and its benefits.
Also available, check out the other HVAC courses available for self-paced learning in the Wattsmart Learning Center. Keeping up with the best HVAC technology will benefit you, your customers, and the environment.
Visit the Wattsmart Learning Center
CONTACT YOUR OUTREACH TEAM
The Wattsmart Smart Homes team is here to help you stay informed.